Returns & Exchanges

At Cleopatra Records, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, you can return it within 30 days of delivery for a full refund or exchange.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected to prevent damage during transit.

3

Ship the Item

Affix the provided return label or mail the package to our warehouse address as specified in your return authorization email.

4

Receive Refund or Exchange

Once we receive and inspect your return, we will process your refund to the original payment method or ship out your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing